Shipping Policy

We offer domestic USPS Ground Advantage and Priority shipping to the domestic United States for a flat fee of $7.99 and $11.99. In-stock items will ship within 3 – 5 business days of payment excluding holidays and weekends. You will be notified of any shipping delays for out-of-stock items prior to shipment. We are not responsible for delays by USPS or third-party shipping providers once orders have been shipped.

Fraud Protection

Tracking #’s will be emailed prior to shipment. Items will be shipped with packing slips from Omega P, LLC. All orders over $500 placed by new customers will require signature for delivery. This is to protect all parties in the rare event of a delivery dispute or issue.

Refund and Return Policy

We apologize for the inconvenience but cannot accept returns due to concerns with peptide sterilization, degradation, and inability to resell returned items.
If an item is damaged or missing from your order please contact us within 30 days of receipt at [email protected]. We will work with you to replace the damaged item or refund you for missing items once proper verification has been completed and approved .

Cancellations

You may cancel any order that has not shipped by contacting us at [email protected]

Payment Disputes and Chargeback Abuse

Customer satisfaction is our top priority so please contact us to discuss any issues or concerns with your order before filing a dispute. We take all chargebacks and disputes seriously and will not tolerate unwarranted or fraudulent chargebacks against us.

If a customer submits a chargeback for a legitimate transaction without first contacting us to seek resolution or with the intent to commit fraud we will take all actions necessary to dispute the complaint, including but not limited to: banning the customer from future purchases, notifying other merchants of the abuse, and any legal recourse necessary to protect our reputation and other merchants from abuse.

Please don’t hesitate to let us know if you have any questions about our policies. You can visit our FAQ page to find answers to commonly asked questions on our products and policies.